Terms and Conditions

RETURNS AND REFUNDS

You have 30 days from the day you received your order to return it. Restocking fee of 10% applies on all returns. Shipping and handling charges are not refundable.
You must obtain RMA number from our customer service representative before shipping the product(s) back to us. We are not responsible for return shipping charges.

Any prescription lenses are custom made to your order and not resellable therefore they are not refundable. Frames and/or accessories that are in resellable condition are refundable.
Refunds will only be credited to credit card or PayPal account that was originally used in the transaction. Please allow up to 10 business days for a refund to post on your account.

EXCHANGES

You have 30 days from the day you received your order to exchange it. We can only exchange resellable product(s). Prescription lenses are not exchangeable.
You must obtain RMA number from our customer service representative before shipping the product(s) back to us. We are not responsible for return shipping charges.

CANCELLATIONS

Please contact GoSmartEyewear.com immediately if you wish to cancel an order. You may cancel an order within the first 8 hours after placing one. For orders cancelled within this time, you will be issued a full refund. Customers who cancel their order after 8 hours will receive a 10% refund. All refunds will be credited back to the original purchaser's credit or PayPal account only. Customers are responsible for any shipping costs on all returned products.

SALES TAX

Florida customers are subject to 7% sales tax. There is no sales tax if prescription lenses are ordered.

TURNAROUND TIME

We do not stock every product that is listed on our website. Frames and/or accessories are usually ready to ship out within 48 hours of placing an order.
Any prescription lenses are custom made to your order in our Florida lab and take 3-5 business days to complete.
Should a product become backordered/unavailable we will notify you as soon as possible.

SHIPPING AND DELIVERY

We ship with USPS Priority Mail but other shipping methods are available, please contact us. Delivery usually takes 2-3 business days.

INTERNATIONAL ORDERS

We are able to fulfill international orders, please contact us for assistance.

WARRANTY

Frames and prescription lenses carry a 1 year warranty against manufacturing defects, unless noted otherwise. This warranty does not cover wear and tear.